REFUND POLICY

This Refund Policy applies to all programs, one-on-one engagements, workshops, masterclasses and mentorship programs (“Programs”) offered online or in person by Salmeet Management and Professional Training (“the Company”, “we”, “us”) under the name of Dr. Ameet Parekh. It forms part of our Terms & Conditions.

1. Programs covered

• Business Scale-Up Audit
• Business Scale-Up Blueprint
• Business Action System
• Business Excellence Masterclass
• Center of Business Excellence
• Platinumm Mentorship Club

and any earlier, renamed or future programs of the Company.

2. Your agreement

1. This policy is published on www.ameetparekh.com and is linked on our payment pages and offer messages; you may ask for a copy by email before paying. By making any payment for a Program, by any method, you confirm that you have read, understood and agreed to this Refund Policy and our Terms & Conditions, and that this electronic acceptance is as binding as a signed agreement. You also confirm that you are at least 18 years old, legally able to contract, and are enrolling to develop yourself and your business.
2. For some Programs, you will receive an email with a confirmation code to access your learning portal. Entering that code confirms that you have received and read the email and these terms, agree to them, and have been given access to the portal.

3. How to ask for a refund

1. Refund requests are accepted only by email to support@ameetparekh.com, sent from the email address you registered with, stating your name, the Program and the date of payment.
2. Requests made by phone call, WhatsApp, SMS, social media, in person or through any coach or staff member are not accepted as a refund request under any circumstances, and do not stop the refund window from running.
3. The refund window is counted in calendar days from the date of your first payment (including any token or booking amount). A request is on time only if our email server receives it by 11:59 pm Indian Standard Time on the last day of the window.
4. Valid refund requests are paid in full to the original payment method within fifteen (15) working days of the request, without interest.

4. Refund window for each Program

1. Within the window, the full amount paid is refunded, with no questions asked, even if you have attended a session or accessed the learning portal. Once a refund is paid, your access to the Program, portal and all material ends, and you may not use or keep any Program material.
2. After the window ends, all amounts paid are non-refundable, in full or in part. Any balance or instalments agreed for the Program remain due and must be paid as per the agreed schedule.
3. Business Scale-Up Blueprint and Business Excellence Masterclass are separate Programs. A refund of one does not give any right in respect of the other.

5. Business Action System – session rules

1. The Program includes two (2) one-on-one counselling sessions and one (1) group meeting with Dr. Ameet Parekh.
2. One-on-one sessions must be taken within a maximum of forty-five (45) days of payment. If you do not book, do not give time, do not join or do not attend within these 45 days, the session lapses (see section 7).
3. If the Company itself postpones a one-on-one session, you will be given a new date for it, even if that date falls after the 45 days.
4. Group meeting will be conducted at any time within one hundred and eighty (180) days of payment. Its date, time, mode (online or in person) and batch are set by the Company. If you do not attend the scheduled group meeting, it lapses and no separate meeting or refund is due.
5. If, for any reason, the Company is unable to conduct the group meeting within 180 days, you will be given a seat in the next group meeting or an online session with Dr. Ameet Parekh, subject to section 9. No cash refund is payable for the group meeting.

6. Upgrade from Center of Business Excellence to Platinumm Mentorship Club

1. Upgrade start date. The upgrade takes effect, and the Platinumm Mentorship Club program is deemed to have started, on the day you make the first upgrade payment (token).
2. Upgrade is final. From that day the upgrade cannot be reversed. You cannot switch back to Center of Business Excellence (COBE), and no part of any Platinumm payment will be refunded or adjusted against COBE. The refund window in section 4 does not apply to upgrades.
3. Pending COBE sessions are upgraded, not forfeited. All COBE coaching sessions remaining on the upgrade date are upgraded to Platinumm level and will be conducted as per Platinumm Mentorship Club standards by Platinumm coaches and/or Dr. Ameet Parekh.
4. COBE access ends. From the upgrade date, COBE coaches and COBE program access are no longer available. All coaching continues only through Platinumm Mentorship Club.
5. When sessions are delivered. Upgraded sessions are delivered once the Platinumm program schedule begins, as per the agreed payment schedule.
6. Balance payment. If the balance Platinumm payment is not made as per the agreed schedule, Platinumm services are paused until it is paid. The upgrade payment already made is not refundable, and the upgraded sessions remain available once payment is completed. Section 12.2 (unpaid instalments) also applies.
7. No cash value. Upgraded sessions have no cash value and cannot be refunded, exchanged or moved back to COBE.
8. Your consent. By making the upgrade payment, you confirm that you have read and agree to these upgrade terms, including that the upgrade is final from the day of the first upgrade payment.

7. Lapsed sessions

1. Every session, workshop day, meeting and event is offered to you by the Company. If you do not book it, do not give time for it, do not join it or do not attend it within the period stated for the Program, it lapses.
2. A lapsed session is a service offered by the Company and not taken by you. It is not owed to you, it will not be repeated or carried forward, and it has no cash value.
3. Lapsed sessions do not entitle you to any refund, discount or adjustment, and do not reduce any balance or instalments due.

8. Transfer of seat

1. Only a seat in Business Scale-Up Blueprint or Business Excellence Masterclass can be transferred. One-on-one programs, Business Action System, Center of Business Excellence and Platinumm Mentorship Club are personal and cannot be transferred.
2. A transfer must be requested by email at least fourteen (14) working days before the event, with the full details of the new attendee. It is allowed only once, carries an administrative charge, and needs the Company’s written approval, which the Company may refuse.
3. The new attendee is bound by these terms. A transfer does not restart or extend any refund window, and no refund is due after a transfer.
4. Complimentary, bonus and discounted “buy one get one” seats cannot be transferred, resold or exchanged for cash.

9. Cancellation or changes by the Company

1. Right to change. The Company has the right, at its discretion and at any time, for operational, quality, safety, legal or logistical reasons, or reasons beyond its control, to change any part of any Program, including but not limited to: the speaker, trainer, mentor or coach, and the coach allocated to you; the country, city or location; the hotel, venue or category of venue; the date, day, timing, duration, number of days or schedule; the batch, group or number of participants; the mode (online, in person or hybrid) and the online platform or portal used; the language or medium of delivery; the content, modules, format, sequence or order of sessions; and any bonus, gift, meal, refreshment or other inclusion. Program details shown in any advertisement, brochure, webinar, website, message or sales conversation are indicative only and may change. Notice of a change sent by email, WhatsApp, SMS or on the portal is deemed received when sent. A change is not a cancellation of the Program. Continuing with the Program, or not objecting by email within your refund window, means you accept the change. Outside your refund window under section 4, no change entitles you to a refund, transfer, compensation or any other claim, including for travel, flights, stay, visa, leave from work, loss of business or any other cost or loss you incur.
   
   Change of Dr. Ameet Parekh: Dr. Ameet Parekh may be replaced, fully or partly, in any Program or session for reasons beyond his control, including illness, medical or family emergency, travel disruption, government or visa restrictions, or any force majeure event. In such a case, the Program will be delivered by another trainer, mentor or coach chosen by the Company, or rescheduled under clause 2 below. Such a replacement is part of this policy, is agreed by you on payment, and is not a misrepresentation, a breach or a cancellation of the Program. No refund, compensation or claim of any kind is payable because of it.
2. If the Company cancels or postpones a Program, including for events beyond its control (such as natural disaster, epidemic, government order, strike or blackout), the amount you paid stays with the Company, and the Company will deliver the Program, or an equivalent Program, on another date or online within the following period from the original date:
   • Business Scale-Up Audit, Business Scale-Up Blueprint and Business Action System: ninety (90) days
   • Business Excellence Masterclass: one hundred and eighty (180) days
   • Center of Business Excellence and Platinumm Mentorship Club: one hundred and eighty (180) days
3. Within that period, the Company will offer you at least one new date or online option in writing (by email or WhatsApp). If you decline or do not attend the option offered, no refund is due.
4. Only if the Company does not offer any new date or online option within that period will the amount you paid for that Program be refunded, within fifteen (15) working days, without interest.

10. Removal for misconduct

The Company may remove you from any Program if you do any of the following. Removal for misconduct means no refund of any kind, in full or in part, whether or not you are inside a refund window. All instalments due up to the date of removal remain payable, together with any actual loss or cost the misconduct causes the Company.

1. Record any session by audio or video, including through any app, AI note-taker or transcription tool.
2. Take screenshots, photos or screen recordings of sessions, slides, workbooks or portal content.
3. Share your portal login, session links or Program material with anyone else, or let another person attend in your place.
4. Copy, sell, teach or publish any Program material, method or framework, or use it to create your own product.
5. Post or spread defamatory, false or negative content about the Company, Dr. Ameet Parekh, coaches or staff on social media, WhatsApp groups, review sites or any other platform.
6. Spread negative comments, complaints or rumours to fellow participants instead of raising them with the Company by email.
7. Create a disturbance or ruckus in any session or event, or disrupt other participants’ learning.
8. Use abusive, threatening or disrespectful language or behaviour towards Dr. Ameet Parekh, coaches, staff or fellow participants.
9. Harass any person, in person or online.
10. Sell, promote or pitch your own or any third-party products or services to fellow participants, or take their contact details for that purpose.
11. Share or misuse confidential business information of other participants.
12. Attend under the influence of alcohol or drugs, or damage venue property, or break venue rules.
13. Breach any other part of our Terms & Conditions.

For minor breaches, the Company may first give you a warning by email or WhatsApp. For serious breaches, including recording, sharing material, defamation, harassment or abuse, removal may be immediate without warning. The Company’s decision on removal is final. Removal does not limit the Company’s right to take legal action and claim damages for the breach.

11. Not grounds for a refund

Outside the refund window in section 4, none of the following entitles you to any refund, part refund, credit or compensation:

1. Dissatisfaction with the content, method, pace, coach, trainer, venue, food, fellow participants or any part of the Program.
2. Not getting the business results, income or outcome you expected. The Company does not guarantee any result; results depend on your own effort and implementation.
3. Personal, health, family, work, travel, visa, financial or business reasons, including closing or selling your business.
4. Changes made under section 9.
5. Any promise, discount, bonus or term said verbally by any salesperson, coach or staff member that is not in this policy or in a written offer signed or emailed by the Company. Only this policy and written communication sent from the Company’s official email address are binding. Messages from the personal phone, WhatsApp or social media of any staff member, coach or salesperson do not change this policy.
6. Requests for a pro-rata or part refund for sessions, days, modules or months not used. No pro-rata refunds are given for any Program.

Threatening negative reviews, social media posts, complaints or public statements to pressure the Company for a refund is misconduct under section 10.

12. Payments, instalments and chargebacks

1. Refund window does not restart. The refund window runs only from your first payment. Later instalments, part payments or upgrades do not restart or extend it.
2. Unpaid instalments. If any instalment is late, the Company may pause your access and sessions until it is paid. Paused time is not added back. If an instalment is more than thirty (30) days overdue, the Company may end your enrolment with no refund of any amount already paid. All instalments due up to the date of ending remain payable, together with any actual recovery or collection costs.
3. Chargebacks and payment disputes. Raising a chargeback, payment reversal or dispute with your bank, card company or payment app instead of following section 3 is a breach of this policy. Your access ends immediately, the amount remains due, and the Company will share your agreement, payment and attendance records with the bank to defend the payment. Any dispute fees, bank charges and recovery costs caused by the chargeback are payable by you.
4. Who receives a refund. Any approved refund is paid only to the original payment method and the person or company that paid. The Program belongs to the registered participant; both the payer and the participant are bound by this policy.
5. Currency. Refunds are paid in the currency received. Any exchange-rate difference or international transfer charge is borne by you.
6. Bonuses and gifts. If you receive a refund, all bonuses, gifts, free programs and complimentary seats linked to that purchase are cancelled. The value of any physical item not returned unused is deducted from the refund.
7. Bundles and offers. Programs bought together as a bundle, combo or special offer are refunded only as a whole, within the shortest refund window of the Programs in that bundle. Free or complimentary programs are not refundable.

13. Rescheduling by you

1. A booked one-on-one or coaching session can be rescheduled once, by email or WhatsApp, at least twenty-four (24) hours before its start time.
2. A late cancellation, a second reschedule request, or not joining within fifteen (15) minutes of the start time counts as a lapsed session under section 7.
3. Moving to a later batch of a workshop or masterclass is allowed only with the Company’s written approval and may carry a charge. It does not restart or extend any refund window or Program period.

14. Updates to this policy

1. The Company may update this policy at any time by publishing the new version on www.ameetparekh.com.
2. The refund window and refund terms that apply to you are those in force on the date of your first payment. All other parts of the updated policy apply from the date it is published.
3. On any matter of refunds, cancellations or changes, if this policy conflicts with our Terms & Conditions or with any advertisement, brochure, message or other material, this policy prevails.

15. Records and evidence

1. The Company’s records — payment records, emails, WhatsApp messages, portal login and access logs, code confirmations, booking records and attendance sheets — are accepted as proof of your agreement, of what was delivered and of your attendance, unless you prove otherwise.
2. You agree that these records may be used as evidence before any bank, payment provider, authority or court.
3. Notices from the Company are deemed received when sent to the email address or WhatsApp number you registered with. Keeping your contact details up to date is your responsibility.

16. Limit of liability

1. The Company’s total liability to you for any claim connected with a Program, of any kind, is limited to the amount you actually paid for that Program.
2. The Company is not liable for any indirect or consequential loss, including loss of profit, business, income, opportunity or time, or travel and stay costs.

17. Governing law and validity

1. This Refund Policy is governed by the laws of the United Arab Emirates, and the courts of Dubai (UAE) have exclusive jurisdiction over any dispute.
2. Nothing in this policy removes any right that, by law, cannot be removed. Every other clause applies to the fullest extent the law allows.
3. If any clause of this policy is held invalid or unenforceable, that clause is limited to the minimum extent needed, and all other clauses remain in full force.
4. The Company not enforcing any clause on any occasion does not waive its right to enforce it later.
5. If this policy is translated, the English version prevails.

18. Contact and Grievance Officer

Legal name: Salmeet Management and Professional Training
Registered address: Building A1, Dubai Silicon Oasis, Dubai, UAE
Refund requests and questions: support@ameetparekh.com

Grievance Officer: Mr. Amit Monga
Phone: +91 99203 64667
Email: support@ameetparekh.com

Complaints sent to the Grievance Officer are acknowledged within forty-eight (48) hours and resolved within one (1) month of receipt.